We hope you are happy with your purchase from the Babyspot. However, if for any reason, you are not satisfied with your purchase we offer a 14 days return policy where you can return any unused item(s), in its original packaging with tags still attached and provided that it is in a resalable condition. We will then issue a refund or exchange for a product of the same value on receipt of the returned items, excluding the original delivery charge.

Items will only be accepted for return or exchange if they are received within 14 days of delivery. The item is your responsibility until it reaches us, therefore we highly recommend returning items using a tracked service.

Please note, delivery charges will not be refunded and we cannot cover the cost of return postage. Once we receive the return a refund will be processed as soon as possible. If, however, you wish to exchange an item then we are unable to cover the postage for this and you will require to cover the cost of the postage before we send the exchange out.

Returns should be posted to the following address:

The Babyspot
Unit 6, Savoy Centre
140 Sauchiehall Street
Glasgow
G2 3DH

If an item is faulty

We pride ourselves on providing consistently high-quality products, however, we also understand that issues and accidents can happen, and appreciate the opportunity to rectify any faulty or damaged orders. Please notify us of the faulty item ASAP and within 14 days of receipt of the item. We will provide a full refund, including the original postage fee, for faulty items. We are required to inspect faulty items upon return before issuing a refund - please allow up to 7 working days for your refund to be processed.